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Privacy Policy – ChillTube

We are committed to protecting and respecting your privacy. Please read the following carefully to understand our views and practices regarding your personal data.

This Privacy Policy (“Policy”) aims to make the user (“you” or “users”) aware of the information that is collected from users through the website www.chilltube.in (“Website”) and related site(s), mobile application(s) (“App(s)”), and other online features.

The Website and App(s) are offered by Pheuture Studio Pvt. Ltd. and its subsidiaries or affiliated companies (collectively, “ChillTube”, “we”, “us”, or “our”).

By accessing or using our Website or App(s), you consent to the terms of this Policy and to the collection, use, and processing of your personal data as described herein. By submitting your personal information to us, you are deemed to have given your unconditional consent to such processing.

What Information Do We Collect?

We may collect the following categories of information:

  • Personal Information: Survey responses, reviews, ratings, feedback, and preferences, as well as information you provide in your account settings or elsewhere on the platform.
  • Transaction Information: Details you provide when purchasing a subscription, membership, or other services from us, whether on our Website, App(s), or through third parties.
  • User-Generated Content: We collect information directly from you. We collect information directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our websites or ask us a question through phone or email.
  • Technical Data: IP address, domain name, device information (such as OS or browser type), cookie identifiers, referring/exit pages and URLs, clickstream data, crash data, and other similar technical information.
  • Usage Data: Search history, interactions with ads and content, viewing behavior, and other content you upload or submit on the ChillTube platform.
  • Location Data: Your approximate geographical location to help improve personalization and service quality.

How Do We Use the Information?

We may use your information to:

  • Provide, operate, and personalize our services.
  • Create and manage your ChillTube account.
  • Process payments for our paid services or subscriptions.
  • Communicate with you about your account, transactions, or technical issues.
  • Respond to your queries, feedback, or requests.
  • Send updates, offers, promotions, and other marketing communications.
  • Improve, analyze, and enhance our Website/App(s), features, and content.
  • Comply with legal obligations and enforce our terms and policies.
  • Implement activities described in our Cookie Policy.

Who Do We Share Information With?

We may use your information to:

  • Service Providers: Third parties engaged to perform functions on our behalf, such as payment processing, analytics, customer support, delivery services, or fraud prevention.
  • Affiliates and Subsidiaries: Entities within the ChillTube group that assist in delivering our services.
  • Legal Authorities: If required by law, court order, or government request.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

All third-party partners are contractually bound to use your personal information only to perform the services for which they are engaged and to maintain the confidentiality of your data.

How Secure Is Your Information?

We maintain strict physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Access to personal data is restricted to authorized ChillTube employees or contractors who need it to provide our services.

We also conduct internal checks and reviews from time to time to ensure continued data protection compliance.

Cookies and Tracking Technologies

Cookies are small data files stored on your device by your web browser.

We use cookies to:

  • Recognize you when you return to our Website/App(s)
  • Analyze usage patterns and improve our services
  • Personalize your experience

For more details about our cookie practices and how to manage them, please contact us at apps@pheuture.com.

Your Choices and Rights

As a user, you may:

  • Choose not to provide certain optional account or profile information.
  • Opt out of receiving promotional emails or messages
  • Set your browser to reject cookies (note: this may limit certain features).
  • Request deletion or correction of your personal data by emailing us at apps@pheuture.com

We retain your information only as long as necessary to provide services and comply with legal obligations.

Legal Age to Access ChillTube

You must be of legal age (as defined by applicable law) to subscribe to or purchase our services. Minors may use ChillTube under parental or guardian supervision for age-appropriate content (U or U/A categories).

Accessing and Updating Your Information

You can review, edit, or update the information you provide to us through the “My Account” section of the ChillTube App or Website.

Contact Us

If you have any questions, concerns, or suggestions about this Privacy Policy, please contact us at:

apps@pheuture.com

Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes.

Please review this Policy regularly to stay informed of any updates.

External websites or services linked from ChillTube are not covered by this Policy.